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Shipping & Returns

SHIPPING: 

Delivery to Metro Manila area:  Delivery rates calculated via the website are for delivery to the Metro Manila area only.   Applicable shipping fees will be added to your total upon checkout.  You will receive delivery information for each package once your order is processed. Delivery time estimate is 1-5 business days for Metro Manila area.

Delivery outside Metro Manila area: If you would like us to deliver outside the Metro Manila area go ahead and submit your order via the site. 

Note that the indicated shipping fees will change as these apply only to the Metro Manila area.  

One of our customer service representatives will contact you directly with any additional shipping costs. We will not process your payment until you approve the additional costs.  

Delivery time estimate is 5-7 business days outside Metro Manila

In-store pick up:  You may also pick up purchased goods our store location. We are located at 776 Col. A. Buenaventura Street, Addition Hills, Mandaluyong, Manila.   Please have your receipt ready to present.  Email chrysara@chrysara.com or call/text 0919 0755 042 to make arrangements.

STORE RETURNS POLICY:

1. Returns/exchanges must be accompanied by an official purchase receipt. If you are shipping your items back please include the corresponding receipt in the box with the items.

2. Merchandise may be exchanged/returned within 14 DAYS from the DATE OF PURCHASE.  Products must be in their original condition and not removed from original packing, if any. 

Returns/exchanges will only be accepted for defective products.  As stipulated in the CONSUMERS' ACT OF THE PHILIPPINES, returns/exchanges for the following reasons will not be honored:  

1.     Damage caused by mishandling of the customer

2.     Change of mind by the customer